Privacy Policy

Last Updated: 31st January 2025

DocXtractor ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services ("Services").

1. Information We Collect

1.1 Account Information

When you create an account, we collect the following information:

  • Email Address: Used for account identification and communication.

1.2 Usage Data

When you visit your dashboard or upload a file to extract its embedded media, we collect certain meta information to provide and improve our Services. This includes:

  • Web Analytics: Standard web analytics data such as IP address, timestamps, and request counts.
  • File Analytics: The number of embedded images and files within the document, to manage billing.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create and manage your account, including account recovery.
  • Service Delivery: To operate and provide our document extraction services.
  • Improvement and Analytics: To understand how our Services are used and to improve performance and user experience.
  • Communication: To send you service-related communications, such as updates, security alerts, and support messages.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services, conducting our business, or servicing you, provided those parties agree to keep this information confidential. For example, this includes our payment processor (Stripe).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • Encryption: We use encryption to protect sensitive information transmitted online. Your files are encrypted during transmission.
  • Expiry and Deletion: Uploaded files and their associated reports expire after 10 minutes (free accounts) or one day (paid accounts) unless you choose to extend this. Shortly after expiry, reports and all associated files are permanently deleted.
  • Regular Audits: We regularly review our information collection, storage, and processing practices to guard against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can access the personal information we hold by logging into your account.
  • Deletion: You can request the deletion of your account and personal information by contacting us.
  • Data Portability: You can request a copy of your personal data in a machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: [email protected]